Order Confirmation and Processing:

• Upon placing an order, you will receive an order confirmation email. This email confirms that we have received your order and provides an order number for your reference.
• Our team will process your order within 7-10 working days. This time frame is required to ensure the quality and authenticity of each handmade item. If the product is not available in stock, this timeframe is necessary for manufacturing.

Shipping:

• Once your order has been processed, it will be shipped via our trusted courier partners.
• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Delivery:

• Delivery typically takes 3-4 working days from the date of shipment.
• Delivery times may vary depending on the destination city and the efficiency of the courier team.
• For remote or rural areas, delivery may take slightly longer.

Shipping Charges:

• Shipping charges are calculated at checkout and are based on the weight of the items and the destination.

International Shipping:

• Currently, we do not offer international shipping. We hope to expand our services in the future to include international destinations.

Delays and Issues:

• While we strive to ensure timely delivery, there may be unforeseen delays due to courier issues or external factors beyond our control. In such cases, we appreciate your patience and understanding.
• If you experience any issues with your delivery or need assistance tracking your order, please contact our customer service team at [customer service email] or call us at [customer service phone number].

Returns and Exchanges:

• Please refer to our Return and Exchange Policy for detailed information on how to return or exchange items.

We are committed to providing you with the best shopping experience and appreciate your trust in AssamVilla. For any further inquiries or assistance, please do not hesitate to reach out to our customer support team.

Contact Us:

• Email: hello@assamvilla.com
• Phone: +917638831956
• Address: House No. 49, Saurabh Nagar, Beltola Tiniali, Guwahati, Assam 781028

Thank you for choosing AssamVilla for your traditional Assamese jewelry and clothing needs!